Nicereply is an all-in-one customer satisfaction tool that allows companies to better receive quality feedback regarding their customer service. Available on mobile, Nicereply lets users track and view ratings and surveys that ultimately help them to tailor their support teams to best fit their clients. With a range of products, companies of every size can use the tool to manage their customer service goals.
Made to fit your business
No matter what size your company, customer service is an integral part of doing good business. With Nicereply, managers and customer service representatives have access to scores and ratings based on their interactions that help to determine where their customer service falls short. The ratings can be used to discover where your service needs the most attention. These small surveys are found in customer service responses and attached to emails. When a customer contacts customer service, their ability to rate will be included in response emails. For businesses big or small, this feedback is valuable in reassessing your support teams ability and responsiveness.
Tiered pricing service
Nicereply isn’t just an app, it’s a complete service. For a monthly payment, users have access to a host of essential tools and features. But not every business is the same and that’s why different products are available for different sized companies. Whether a start-up, a growing business, and established business or an enterprise, pricing options are available and based on survey volume so you’re not paying for more than you need.